Accommodation Terms and Conditions

BOOKING AND QUOTES

• Bookings can be made online at www.thehealthlodge.com.au/accommodation or by calling our client service team at The Health Lodge on +61 2 6685 6445.
• All reservations are subject to availability and the actual pricing at the time of booking.
• Any quotes provided are valid for 24 hours only, and is an estimate of price only, which will be subject to written advice of any price changes on confirmation of booking.
• You agree to pay the rate for each night of your stay and any additional charges incurred during the entire duration of your stay (until you have departed the accommodation).
• The accommodation may be occupied by you only for the period stated on the booking confirmation.
• We do not accept SCHOOLIES bookings.

PAYMENT POLICY

• Full payment is required at time of booking.
• No booking will be processed without full payment.
• Retreat and Conference Bookings require a 50% deposit paid at time of booking and the remaining 50% paid 30 days prior to arrival. 50% deposit is forfeited if booking is cancelled less than 30 days prior booking arrival date.

PAYMENT OPTIONS

• Payments are accepted by credit cards (Visa and Mastercard).
• All payments are processed in Australian dollars.
• All credit card payments incur surcharge fee of 1.29%.
• Payments may also be accepted via direct bank deposit.

RATES AND CHARGES

• All rates are quoted in Australian dollars and are subject to change at any time.
• All rates are inclusive of GST, where applicable.
• All credit card payments processed onsite at The Health Lodge incur surcharge fee of 1.29% 
• Minimum length of stay restrictions apply.
• Any verbal quote of a price is an estimate only and subject to change. Price confirmation is only confirmed with booking.

CANCELLATION POLICY

• We are a small boutique accommodation and therefore have strict cancellation policies.
• The full payment of your stay is required at time of booking.
• Bookings can be amended or cancelled 14 or more days prior to arrival without penalty* (*excluding group or retreat bookings).
• Cancellations or amendments 1 – 7 days prior to arrival will incur a fee of 50% of total accommodation cost (the remainder of your deposit will be refunded).
• Cancellation or booking amendment within 24 hours of arrival incurs full accommodation fee of your booking – no-refunds available.    
• *Group booking of 3 will have a 20% cancellation fee applied if cancelled or amended within 7-14 days prior to arrival.
• *Retreat or conference bookings have a cancellation fee of 50% applied if cancelled or amended less than 30 days prior.
• We highly recommend that you invest in adequate travel insurance to cover yourself for any illness or issues that may prohibit you from travelling.

OCCUPANCY

• Each room has a maximum occupancy of 2 people.
• At no time during your booking occupancy can the number of guests exceed the maximum occupancy of the rooms or the number booked, unless prior permission is asked and given by management.
• Any guests exceeding the maximum occupancy of the room will be considered trespassers and will be evicted from the property.

CHECK IN AND CHECK OUT

• Check in time: 2pm on the day of arrival.
• Check out time: 10am on the day of departure.
• An additional fee may be charged if you fail to check out by 10am.
• Early check ins and late check outs are at the discretion of management. Any early arrival or late checkout must be requested at the time of booking and are subject to availability.

DAMAGES AND CLEANING

• We reserve the right to charge the booking guest and credit card for any damages that occur to the property (all rooms, communal and external areas) by any guest, guests of the booking party and/or guest’s visitors during the duration of your stay. This includes any breakages, spillages, stains, damage to furniture or fixtures and fittings of the property.
• All accidental damages must be reported to Management as soon as possible, in order to minimise the damage and costs.
• If excessive cleaning of your room is required on your departure an additional cleaning cost of $100 will be deducted from your credit card.
• Any items or property of The Health Lodge that is removed by the guest from the property upon departure will be charged to the guest’s credit card.
• Furniture, fixtures and fittings are not to be altered or moved between rooms. There will be a charge incurred if furniture is moved from its original location.

SMOKING

• The Health Lodge operates a strict no-smoking policy on the property grounds.
• Smoking on the property and inside any accommodation rooms is strictly prohibited.
• If there is any evidence of smoking inside any accommodation room, you will be charged an additional $500 fee, which is required for additional cleaning.

PETS

• No pets are permitted in accommodation rooms.

PERSONAL PROPERTY

• You acknowledge that we take no responsibility for any loss or damage to your personal belongings/property left on the premises. 
• You agree that you will not make any claim against us for loss or damage to your personal property regardless of how or where the loss or damage occurred.

LOST PROPERTY

• We only hold items for 2 months, after which all items will be donated or disposed of.
• If you have lost an item please contact management with a clear description of the item. If we have this item in our lost property we will return it to you via mail, at cost to you. We will request the postage payment in advance of sending.  

PARKING

• Onsite parking is limited and available at an additional fee.
• The Health Lodge is not liable for any loss or damage to a vehicle or any property or effects of any persons using the carpark, nor for any personal injury suffered by them howsoever caused. 

BEHAVIOUR AND PROPERTY USE

• The Health Lodge is a therapeutic space designed to provide relaxation and health focussed care located within a residential area. All guest behaviour must be respectful of other guests, patients and our neighbours.
• Parties and gatherings are strictly prohibited. 
• Any disturbance to other guests of The Health Lodge, our neighbours and patients, including excessive noise and music is prohibited and may result in eviction without refund.
• If a noise complaint is received you will be issued a first warning. If a second complaint is then received you will be immediately evicted from the property with no refund.
• We operate a zero-tolerance environment, any threatening, aggressive or violent language and behaviour towards our staff and guests will not be tolerated. Any behaviour of this nature will result in immediate eviction without refund.  

SECURITY CALL OUT FEES

• If security has to be called to The Health Lodge for any noise complaints, security concerns or anything else, a $100 security fee will be charged to the guest’s credit card.

LIABILITIES

• You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions due to electrical storms or other acts of God caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto.

NO TENANCY

• You agree that regardless of your length of stay in there is no tenancy or other rights created under any Landlord and Tenant laws and there are no such laws that apply to your stay.

CHANGES BEYOND OUR CONTROL

• Compensation will not apply if a significant change is made for reasons beyond our control. These include war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God.

BREACH OF TERMS AND CONDITIONS

• You agree that, should you or your guests breach any of the terms and conditions:
  You will pay to us the total loss or damage that we suffer as a result of that breach and hereby authorise us to debit your credit card or apply your refundable deposit in payment of that loss or damage and we may evict you and your guests without notice.

ACCOMMODATION BOOKING CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS. THE TERMS AND CONDITIONS OF ARE SUBJECT TO CHANGE WITHOUT NOTICE.